In today's fast-paced business environment, employees at all
levels find themselves being asked to handle more tasks, meet more deadlines,
take on more responsibilities, and adapt to more change. Added to these
challenges is the constantly shifting diversity of the workplace, where
coworkers cope with generational, gender, age and cultural differences.
Communication, both verbal and nonverbal, is at the foundation of everything we
do and say, and is especially important in the 21st century workplace. The good
news is that communication is a learned skill, and can be improved upon with
the right training. The focus of this course is to heighten students’ awareness
of workplace communication, and add new interpersonal skills, with the end
result of becoming a more competent communicator overall. Target areas include:
the process and functions of communication, behavioral patterns, perceptions as
reality, verbal and nonverbal cues and behaviors, confidence, assertiveness,
tact, anger management, criticism and constructive feedback, conflict
resolution, team building, leadership, interviewing, and communicating more
effectively with technology (email, Skype, texting, etc.).